Privacy Policy

Lothian & Lawler customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Our contact details

Telephone

01932 509611

Email

jamiemcdonald@lothianandlawler.com

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Addresses
• Photographs or video recordings
• Records of meetings and decisions

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent
• Contract
• Legitimate interest:
•  
  • the benefit of collecting our clients personal data including video recordings of their home is to provide them with an accurate figure of what it will cost them to move home.

Where we get personal information from

• People directly
• CCTV footage, or other recorded images
• Third parties:
• We obtain details of our potential clients from estate agents who refer us to their clients that need a removals service.

How long we keep information

Once our business has concluded i.e you have moved into your new home, we will destroy any contact details and videos of your home that were taken by us.

Who we share information with

Other organisations

• Other relevant third parties:
•  
  • We share our clients contact details with removals companies

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint